Computer Installation Repair Company Retail Policy
At CIRC, we are always dedicated to bringing you the greatest service at unbeatable prices. With this promise, we make amazing agreements and binding contracts. In this we discuss what our retail entails, and extra warranty and service agreements. If you feel you have been violated in one of these aspects, please give us a call and we will evaluate your situation as soon as possible.
CIRC provides retail services from a variety of its affiliates and partners. This allows us to give you the cheapest price we can. Furthermore, the company handles the paperwork. This includes all warranties on the product that the manufacturer has to offer and rebates that can be obtained. See Paper Work section below for more information about our unique offer. We also send invoices from all sales.
All products, that are not listed as exceptions, may be returned within the stated amount of item (see 14 Day Limited Plan). Exceptions include items sold that are sold AS-IS, or items that are stated during the sale. You may purchase an Extended Warranty on certain products (see Extended Warranty Plan).
Our services also include all the paper work, and will then be given a copy of the completed paper work. This includes (but is not limited to) rebates, warranties on the product, warranties on the services rendered, invoice, and a complete before and after diagnostic if applicable. Also, when you refer to us again, we bring out the hard copy of the paper work. This system works much like an orthodontist who keeps pertinent records of what goes on. However, you can access your paper work information files within 10 business days of the services rendered. This can be viewed online. We will send you information of where you can download your paperwork.
Used and CIRC Refurbished Products Information
CIRC attempts to provide you with cheapest products within our store. In doing so, CIRC purchases used and slightly broken products. CIRC then repairs and replaces the parts so the product is usable again. These products are tested before shipment, if possible. CIRC will accept returns within 14 days of delivery date. If you live outside a 20 mile radius of 60448, these products do not come with any warranty and you cannot purchase an extended warranty plan. If you live within the radius, you may purchase extended plans.
Warranty and Service Agreements
14 Day Limited Plan
This is a free warranty agreement with all our products. The company agrees to replace the product within 14 days of purchase if it does not meet our standards of excellence. Our standards insure that the product/service will remain running at the agreed level of performance. We can refund your money, or if we still have that product, replace that product.
Shipping and Handling Policy
All products that are shipped are applicable to a pre-established shipping and handling fee. We are in the process of applying for cheaper shipping. This is non-negotiable. Please note that upon refund the return shipping costs is the buyers responsibility.
Extended Warranty Plan
You may purchase an extended warranty on all items that we build or install. The warranty does not cover hardware failure, only the setup. You are given a free month version of this warranty. Please talk to your service representative for more information
Paperwork Unlimited Plan
As stated before, we hold onto all original documents. This is for you as a customer to reference items, and for us to insure your satisfaction. We will mail all original documents back to you within two years if you do not seek our services. However, we do our best to keep original documents and files during ongoing business. The amount of time for our online access of documents is virtually unlimited, and will also be available during online business.
Ongoing Service Plan
The company also lets you have the option of purchasing an ongoing service plan. These can be purchased on a year-by-year basis, as seen necessary by the consumer. Some service plans can be purchased to up for five years. This depends on services and installations that you request. Please view our service plans.
Disclaimer: The terms and conditions set forth within are subject to change without notice. The warranties may be void on business disclosure. Furthermore the amount of time original documents are held are also subject to change without notice. We are not liable for data loss or property damage if you follow our preset and agreed upon guidelines. 14 day limited warranty excludes intentional/unintentional damages.
The customer agrees to the above terms and conditions upon purchase. These terms and conditions can be used as a legal representation from either party. A file of this should be kept in both parties records.